Refunds.
Effective: May 2026
Most refund situations resolve through Apple’s standard flow in a few taps. Below: the framework, the unusual cases, and the consumer-protection rights that sit above all of it.
The free tier — up to fifty recipes, the full pantry, plan, and shopping list, and five AI ops a month — has no charge and therefore no refund. See Pricing for the line between free and Pantry Pro.
Pantry Pro subscriptions and one-time AI credit packs are processed by Apple under the standard In-App Purchase system. Refunds for those transactions follow Apple’s standard process:
- Visit reportaproblem.apple.com and sign in with the Apple ID that made the purchase.
- Apple’s standard refund window is 90 days from purchase. Most refunds approve automatically within a few hours.
- On the device, you can also reach Settings → Apple ID → Subscriptions to cancel future renewals (separate from requesting a refund of past charges).
Apple makes the final call on platform refunds; we don’t override that. If Apple declines and you think we’re obviously at fault — see section 03 below.
If the Apple flow is unresolved or doesn’t apply (you’ve been charged for a service we didn’t deliver, or the app hasn’t worked correctly for an extended period), email james@ideagen.tech with:
- The Apple ID email used for the purchase
- The transaction ID or receipt screenshot
- A short note about what went wrong
We’ll respond within two business days and either escalate to Apple on your behalf or, where appropriate, extend complimentary Pantry Pro time to make up the difference.
Cancelling a subscription stops future renewals; it does not automatically refund the current period. You keep Pantry Pro until the period you’ve already paid for ends. Cancel anytime from Settings → Subscription → Manage subscription in the app, or from iPhone Settings → Apple ID → Subscriptions.
The 7-day free trial is treated separately: cancelling before the trial ends means you’re never charged. Cancelling after the first paid renewal follows the rule above.
The $1.99 credit pack is a one-time consumable purchase, not a subscription. Apple refunds for consumables follow the same reportaproblem.apple.com flow. We refund unused credits on request — partially-used packs aren’t generally refundable since the per-op unit cost is below industry refund thresholds.
Where local consumer-protection law grants stronger rights — the EU 14-day cooling-off period for digital purchases, UK Consumer Rights Act, California digital-purchase rules, Malaysia’s Consumer Protection Act — those rights apply on top of this policy. We don’t try to contract around them.
Refund and billing questions: james@ideagen.tech.